The reason we spend so much time hand selecting our crystals from our trusted vendors, is that we want each crystal to be vibrating at its highest frequency when it arrives to its new home. We want to be assured that our crystals are of the highest quality, and that they were obtained in a loving way. That’s why we have always worked so hard to establish relationships with family-owned mines and other sources who are mindful when mining. Taking crystals from the Earth in an unethical way affects the energy of the stone. Those who know how powerful crystal energy is, understand why it is vital to respect where it comes from. We started our business nearly two decades ago because we wanted to share the joy, peace, and healing we’d discovered through our experiences with crystals. If there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Orders of $200+ will incur a 10% restocking fee.Īll Sale Items and items marked 'final sale' cannot be returned or exchanged.ĭue to the limited inventory and rarity of many of the crystals, select crystals will be final sale (it will be specified at the bottom of the description on the product page). All earrings, bath and body products, sprays and mists, candles and clearing tools (sage sticks, incense cones and sticks and resins) are final sale and not eligible for return. The merchandise does not have to be physically received back at the Energy Muse Jewelry headquarters within two weeks, but it does have to be in the possession of the shipper (along with the valid RMA). Request an RMA by emailing us at provide us with your order Confirmation Number (for orders placed online) and which item(s) you wish to return. We want you to be 100% satisfied with your crystal energy! We offer returns for our bracelets, necklaces and crystals (unless specified in Details on the product page or purchased during a sale/promotion) within 14 days of the date your package was delivered. The merchandise must be shipped back to us within that 14-day window, once you get an RMA.
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